Documentation
Everything you need to set HelpBrain up, wire it into your own code, and know exactly what it does with your data.
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QuickstartFrom signing up to a working chat widget on your site, in five steps and about ten minutes.Set up your botGet started
Guides
- Knowledge sourcesThe five ways to give your bot something to answer from — a website, a sitemap, a single page, a file or pasted text — and how they stay up to date.Read
- Website reader (bot)How HelpBrainBot reads your site, how to recognise it in your logs, and how to keep it off a page.Read
- Appearance & behaviourName, welcome message, colour, avatar, corner and dark mode — what the visitor sees, and what each setting changes.Read
- Escalation & hand-offWhat the bot does when it isn't confident, how the visitor reaches you, and how one reply teaches it the answer for good.Read
- Lead captureHow an email address gets attached to a conversation, where the alert lands, and what a lead is worth.Read
- Inbox & answer reviewThe questions your bot couldn't answer, the answers a second model couldn't support, and how to close both.Read
Reference
Legal
- Accuracy policyWhat we guarantee about answers, how every real answer is checked against your pages, and the credit-back when we get it wrong.Read
- Privacy & your dataWhat we store, for how long, where it lives, and how to export or delete all of it yourself.Read
- Data processing (DPA)The data processing agreement for customers who need one — roles, transfers and sub-processors.Read
- TermsThe terms of service, in plain language.Read
- Refund policySeven days to change your mind on a first payment, what cancelling does instead, and how this differs from the accuracy credit-back.Read